FAQ

If you experience difficulties with the website, please e-mail us at theavcafe@theavcafe.com or call toll free 877.228.2233.

Contact Information?

Who can order?

How do I find what I'm looking for?

What if a title is not found on the website?

How do I checkout?

What do the format icons mean?

 

 

Contact Information?

The AVcafe

6201 S. 58th, STE A

Lincoln, NE  68516

Phone:  877 228.2233 or 402 486.1686

Fax:  866 428.2233 or 402 486.1570

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Who can order?

The AVcafe website is designed to assist public libraries in ordering AudioVisual media. To order from the website, you must be:

Affiliated with a public library, university, or school.

A registered customer with "The AVcafe". To create a new account, click on the login link in the upper right hand corner of the website. Click on the “Create New Account” link. Fill out the requested fields to sign up for an Avcafe account.

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How do I find what I'm looking for?

Use our quick search located at the top left side of the page and type the keyword, title, or item number you wish to find hit the enter key or click on the magnifying glass next to the search bar to be taken to the search results.

Use the Advanced Search found below the the quick search at the top of the page. You can search by title, format or category, new titles, titles in spanish, titles on sale. You can also search by ISBN, vendor number, year, video game platform, rating, rights, review source, and supplier name.

From the home page you can browse by category by clicking on the “browse” button on the left hand side of the screen.

Items on sale, new titles, or upcoming titles can be viewed using their coordinating icons on the upper right side of the screen.

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What if a title is not found on the website?

If an item is not found after doing a quick search, a link for a “submit a product request” form will appear and you can enter any title you like. The “submit a product request” link also appears below your cart items. These items can be submitted with your checkout list too. We will make every possible effort to locate this item for you. Please provide as much information as you have about your request such as producer, year produced, price, ISBN, etc.

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How do I checkout?

Once you have selected all the items you are interested in, you should proceed to the checkout.

At the checkout, you may modify your list by adding notes, purchase order information, and quantity updates. Remember to save changes to your list before leaving this page.

Once you are satisfied with your list, you may send the list as a quote, in which case we will confirm prices and availability and then contact you. Or you may simply send the list as an order, in which case we will immediately place your order.

Finally, if you do not want to place an order or request a quote right away, you can save your list as a "wishlist". This function allows you to open a previously saved list, edit it and then send as order or quote whenever you are ready!

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What do the format icons mean?

Blu-Ray icon_blu.jpg
Book With Audio icon_bookaudio.jpg
Cassette icon_cas.jpg
CD icon_cd.jpg
CD-ROM icon_cdr.jpg
DVD icon_dvd.jpg
Mac icon_mac.jpg
Music icon_mus2.jpg
Nintendo 3ds icon_3ds.jpg
Nintendo DS icon_ds.jpg
Playaway icon_playaway.jpg
PlayStation 3 icon_ps3.jpg
PlayStation 4 icon_ps4.jpg
PlayStation Portable icon_psp.jpg
PlayStation Vita icon_psv.jpg
Rated Everyone icon_e.jpg
Rated Everyone 10+ icon_e10.jpg
Rated Early Childhood icon_ec.jpg
Rated G icon_g.jpg
Rated Mature icon_m.jpg
Rated NC-17 icon_nc17.jpg
Rated PG icon_pg.jpg
Rated PG-13 icon_pg13.jpg
Not Rated icon_nr.jpg
Rated R icon_r.jpg
Rating Pending icon_rp.jpg
Rated Teen icon_teen.jpg
VHS icon_vhs.jpg
Wii icon_wii.jpg
Wii U icon_wiiu.jpg
Windows icon_win.jpg
XBOX 360 icon_xbox360.jpg
XBOX ONE icon_xboxone.jpg

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