Submitting a Title

Potential suppliers and producers can submit a product for consideration to The AV Cafe. Please provide the following information on all products: Product type (DVD, Video, CD-ROM, audio book,etc.), product cover, product description, availability date, suggested retail price, production date, length, if available in Spanish, system requirements and technical support phone numbers, discount structure, and complete contact information. Products that are submitted will not be returned.

Consumers

The AV Cafe deals strictly with Public Libraries. We don't work with general consumers.

Shipping Rates

The AV Cafe shipping rates are as follows:
Orders under $100.00 are $6.00
Orders between $100.00 - $500.00 are 6% of the total order
Orders over $500.00 and above are 5% of the total order.
Orders over $2,000 are 4%.
Orders over $5,000 are 3%.
Orders over $10,000 are 2%.
U.S. Mail will deliver single order requests. Multiple requests will be sent via UPS. Alaska, Hawaii, and Canadian libraries should call for shipping rates.

Returns

Your satisfaction is guaranteed. Within 30 days, if you are not completely satisfied with your purchase please contact us for return authorization. You will receive a credit towards your next purchase.

Duplicate Request Returns

Duplicate requests and cancellations, made by customers for advertised products, are subjected to a 20% restocking fee.
Special requests are final. No cancellations or returns accepted.

Damaged Products

Please notify us within 15 days of your invoice and we will replace any damaged product free of charge. Please contact us for return authorization.

Payment Information

Our payment terms are Net-30. Credit Card payments and Pre-Paid orders are accepted. We accept orders via phone, fax, mail, e-mail, web and purchase orders.

Public Performance Rights

The AVcafe offers public performance rights on dvd titles which are noted with a "P" on the dvd icon. Public performance rights allow the library to show the dvd in a non-profit setting, to more than one viewer, on one screen only. Fees cannot be charged. Broadcasting, Closed Circuit TV, Digitizing and sending programs over the internet are not allowed without permission from the producer.

The supplier has authorized all titles with public performance rights.

Copyright Compliance

Libraries are responsible for labeling all software with a notice of copyright restrictions. This is in accordance to US Copyright law paragraph (b)(2)(A) of section 109 of the Copyright Act, title 17 of the United States Code, as amended by the Computer Software Rental Amendments Act of 1990, Public Law 101. We also recommend that libraries do the same for video game titles even though the restrictions specifically pertain to computer software. Each circulating item needs to be labeled with the following:

Notice: Warning of Copyright Restrictions

The copyright law of the United States (title 17, United States Code) governs the reproduction, distribution, adaptation, public performance, and public display of copyrighted material.

Under certain conditions specified in the law, nonprofit libraries are authorized to lend, lease, or rent copies of computer programs to patrons on a nonprofit basis and for nonprofit purposes. Any person who makes an unauthorized copy or adaptation of the computer program, or redistributes the loan copy, or publicly performs or displays the computer program, except as permitted by title 17 of the United States Code, may be liable for copyright infringement.

This institution reserves the right to refuse to fulfill a loan request if, in its judgment, fulfillment of the request would lead to violation of the copyright law.

Thank you for your interest in The AV Cafe.