Submitting a Title

Potential suppliers and producers can submit a product for consideration to The AV Cafe. Please provide the following information on all products: Product type (DVD, Video, CD-ROM, audio book,etc.), product cover, product description, availability date, suggested retail price, production date, length, if available in Spanish, system requirements and technical support phone numbers, discount structure, and complete contact information. Products that are submitted will not be returned.

Consumers

The AV Cafe deals strictly with Public Libraries. We don't work with general consumers.

Shipping Rates

The AV Cafe shipping rates are as follows:
Orders under $100.00 are $6.00
Orders between $100.00 - $500.00 are 6% of the total order
Orders over $500.00 and above are 5% of the total order.
Orders over $2,000 are 4%.
Orders over $5,000 are 3%.
Orders over $10,000 are 2%.
U.S. Mail will deliver single order requests. Multiple requests will be sent via UPS. Alaska, Hawaii, and Canadian libraries should call for shipping rates.

Returns

Your satisfaction is guaranteed. Within 30 days, if you are not completely satisfied with your purchase please contact us for return authorization. You will receive a credit towards your next purchase.

Duplicate Request Returns

Duplicate requests and cancellations, made by customers for advertised products, are subjected to a 20% restocking fee.
Special requests are final. No cancellations or returns accepted.

Damaged Products

Please notify us within 15 days of your invoice and we will replace any damaged product free of charge. Please contact us for return authorization.

Payment Information

Our payment terms are Net-30. Pre-paid orders will be accepted. We accept orders via phone, fax, mail, e-mail, web, and purchse orders!

Public Performance Rights

The AV Cafe offers public performance rights on the majority of the titles represented. Public performance rights allow libraries and non-profit organizations to show the title to more than one viewer. The title cannot be shown on closed circuit television. No entry fee for viewing may be charged.

The supplier has authorized all titles with public performance rights.

Thank you for your interest in The AV Cafe.